2026-06-10 · 2025 – 2026 (12 months)
Customer-Facing SLA and Portfolio Reporting for an EPC Firm
An EPC/O&M firm automated SLA reports and managed field crews with mobile tasks by monitoring customer sites in Ranaliz.
Scale
34 customer sites · ~45 MWp · 6 field crews
Devices
Mixed inverter portfolio; Ranaliz Datalogger; Telegram/SMS notifications
Starting point
Each customer needed a separate Excel report; maintenance closures lagged and SLA breaches were noticed late.
Solution applied
Portfolio view, customer-scoped access, task templates and periodic performance/SLA reports were enabled.
Results
-70%
Monthly report prep time
-45%
SLA response time
%96
Customer renewal rate
“Customers see status on the same dashboard; renewals became easier as trust increased.”
Methodology
Report time came from internal time tracking; SLA response used task-created to first-action timestamps.