Service
EPC & O&M Portfolio Management
Excel SLAs and scattered vendor portals weaken customer trust.
Ranaliz workflow
- Portfolio view
- Customer-scoped access
- SLA tasks
- Automated reports
Alarm / task scenario
Customer SLA breach → automatic task + notification.
Data sources
- Customer sites
- Datalogger
- Notification channels
KPI
- SLA response
- MTTR
- PR distribution
- Renewals
Verified result
Customer-Facing SLA and Portfolio Reporting for an EPC Firm
An EPC/O&M firm automated SLA reports and managed field crews with mobile tasks by monitoring customer sites in Ranaliz.
-70%
Monthly report prep time
-45%
SLA response time
%96
Customer renewal rate
FAQ
Can customers see their own panel?
Yes; role and site scoped access can give customers transparent visibility.